+971507989336

Delivery & Shipping Policy

This Delivery & Shipping Policy explains how orders are processed, shipped, and delivered by Nova E Shop FZCO (“we”, “us”, “our”) for purchases made on novaishop.com. By placing an order on our website, you agree to the terms outlined below.

1. Service Area

We currently offer delivery exclusively to the following GCC countries:

  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Qatar
  • Bahrain
  • Oman

2. Payment Method

We support Cash on Delivery (COD) as the only payment method for orders placed on novaishop.com within the GCC.

  • You pay the final amount in cash to the courier upon receiving your order.
  • No online payment is required.
  • The price of the bag is $249.99 (or equivalent in local currency).

3. Order Confirmation

After placing an order, you will receive confirmation via email or SMS/WhatsApp. Our team may contact you to:

  • Verify your address and delivery details.
  • Confirm your availability for delivery.
  • Confirm the Cash on Delivery payment.

4. Order Processing & Handling Time

Once confirmed, your order requires 1–2 business days for processing and packaging.

Business days are Sunday to Thursday, excluding public holidays.

5. Estimated Delivery Time

Estimated delivery timeframes:

  • UAE: 2–5 business days
  • Saudi Arabia, Kuwait, Qatar, Bahrain, Oman: 3–7 business days

Delivery time may vary due to logistics, holidays, remote areas, or unexpected delays.

6. Shipping Fees

Any delivery fees will be shown at checkout before you confirm your order. We may offer free shipping promotions during specific campaigns.

7. Delivery Attempts & Failed Delivery

Our courier will attempt delivery at the provided address. Please ensure:

  • Your address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive and pay.

If delivery fails due to incorrect information or refusal to pay, the order may be cancelled.

8. Address Changes

If you need to change your address, contact us as soon as possible. We will try to update it before shipping.

9. Inspection Upon Delivery

Upon receiving your order, please inspect the package. If you notice any issue, contact us immediately with photos.

10. Customs, Duties & Taxes

Deliveries within GCC may be subject to local customs or taxes. If additional fees apply, they must be paid by the customer directly to the courier or customs office.

11. Delays Beyond Our Control

Delivery delays may occur due to weather, logistics issues, customs processing, public holidays, or other factors beyond our control.

12. Order Cancellation by Us

We reserve the right to cancel an order in cases such as:

  • Incomplete or incorrect customer information
  • Failure to confirm the order
  • Delivery not possible to the provided address
  • Suspected fraudulent activity

13. Contact & Customer Support

If you have questions about delivery or need assistance, you can reach us at:

  • Email: contact@novaishop.com
  • Phone / WhatsApp: +971 50 798 9336
  • Website: novaishop.com

14. Updates to This Policy

Nova E Shop FZCO may update this Delivery & Shipping Policy at any time. Changes will appear on this page with an updated revision date.

Last Updated: 24/11/2025