+971507989336

Terms & Conditions + Privacy Policy

Welcome to novaishop.com. This page contains all the legal information governing the use of our website, including our Terms & Conditions and Privacy Policy. By accessing or purchasing from our site, you agree to the terms outlined below.

1. Terms & Conditions

1.1 Company Information

Nova E Shop FZCO
Dubai, United Arab Emirates
Email: contact@novaishop.com
Phone / WhatsApp: +971 50 798 9336

1.2 Use of Our Website

By using our website, you confirm that you:

  • Are at least 18 years old or have parental consent.
  • Will provide accurate and complete information during checkout.
  • Will not misuse our website or engage in fraudulent activity.

1.3 Products & Descriptions

We always aim to provide accurate product descriptions and photos. However:

  • Colors may appear slightly different due to device screens.
  • Features and specifications may be updated without notice.

1.4 Pricing

All prices are displayed in USD unless stated otherwise. We may adjust prices at any time before an order is confirmed.

1.5 Payment Method

We exclusively support Cash on Delivery (COD) for all orders within the GCC. By placing an order, you agree to:

  • Pay the full amount to the courier upon delivery.
  • Provide a reachable phone number for confirmation.
  • Ensure someone is available to receive the order.

1.6 Order Confirmation

Orders are considered confirmed only after we contact you for verification via SMS, WhatsApp, or call.

1.7 Delivery

Delivery times vary by country:

  • UAE: 2–5 business days
  • GCC countries: 3–7 business days

Delays may occur due to customs, holidays, or courier workload.

1.8 Returns & Refunds

Returns are accepted only if:

  • The item arrived damaged or defective.
  • You report the issue within 24 hours with photos/videos.

Refunds are issued as store credit or product replacement. Cash refunds are not available due to COD.

1.9 Failed Delivery or Order Refusal

Refusing a COD order may result in:

  • Cancellation of the order.
  • Restriction from future COD purchases.
  • Account blocking in case of abuse.

1.10 Intellectual Property

All images, text, branding, and designs on novaishop.com are owned by Nova E Shop FZCO and may not be used without permission.

1.11 Limitation of Liability

We are not responsible for:

  • Shipping delays caused by carriers.
  • Incorrect delivery details provided by customers.
  • Damage occurring after successful delivery.
  • Misuse or unauthorized use of products.

1.12 Fraud Prevention

We reserve the right to block or cancel any order suspected of fraudulent, abusive, or suspicious activity.

1.13 Governing Law

These Terms are governed by the laws of the United Arab Emirates.

1.14 Changes to These Terms

We may update these Terms anytime. Changes take effect once posted on this page.

2. Privacy Policy

2.1 Information We Collect

We may collect:

  • Name
  • Phone number
  • Delivery address
  • Email address
  • Order details
  • Device data (IP address, browser type, device type)

2.2 How We Use Your Information

We use your information for:

  • Processing and delivering orders
  • Order confirmation and customer support
  • Improving our website and product offerings
  • Preventing fraud
  • Marketing and remarketing (Facebook Pixel, Google Analytics, etc.)

2.3 Cash on Delivery Verification

Because we operate using COD, we may contact you by call, SMS, or WhatsApp to confirm:

  • Your address
  • Your availability
  • Your order details

2.4 Data Protection & Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute protection.

2.5 Sharing Your Information

We may share your data only with:

  • Delivery and courier partners
  • Customer support services
  • Marketing platforms (Google, Meta, TikTok)
  • Legal authorities when required

We DO NOT sell or rent your personal data to third parties.

2.6 Third-Party Technologies

Our website may use:

  • Facebook Pixel
  • Google Analytics
  • Tracking cookies
  • Remarketing technologies

These help us analyze visitor behavior and improve advertising performance.

2.7 Customer Rights

You have the right to request:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of your information (where applicable)
  • Opt-out of marketing messages

2.8 Data Retention

We retain your information only as long as necessary for:

  • Order processing
  • Customer service
  • Legal and tax obligations
  • Fraud prevention

2.9 Children's Privacy

We do not knowingly collect information from individuals under 16 years old.

2.10 Changes to the Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

2.11 Contact Information

If you have questions about privacy or data handling, contact us:

  • Email: contact@novaishop.com
  • Phone / WhatsApp: +971 50 798 9336
  • Website: novaishop.com

Last Updated: 23/11/2025